Refund policy

General Policy

  • Returns must be initiated within 30 days of purchase.
  • Items must be in new, unused condition.
  • Only items purchased directly from SCARPA North America (us.scarpa.com or ca.scarpa.com) are eligible for return. We cannot process returns for items purchased from Amazon or other third-party retailers.
  • Sorry, we do not accept worn or used products.
  • Please return items in a shipping box to avoid unnecessary re-packaging fees.

U.S. Customers (Lower 48 States)

  • Use our Returns Portal to generate a prepaid return shipping label.
  • A flat $8 restocking fee will be deducted from your refund, per return.

U.S. Customers (Outside the Lower 48)

  • Please initiate your return in our Returns Portal.
  • You’ll ship your package with the carrier of your choice to our Boulder, CO address.
  • No restocking fee will be applied.

Return Address:
SCARPA North America, Inc.
Returns Department
3550 Frontier Avenue Unit E
Boulder, CO 80301 USA

Canadian Customers

  • Please initiate your return in our Returns Portal.
  • You’ll ship your package with the carrier of your choice to our Canadian warehouse.
  • No restocking fee will be applied.

Return Address:
NRI
Attn: SCARPA Returns
19358 – 24th Avenue
Surrey, B.C., Canada V3Z 3S9

Pro & EP Program Returns

  • Pro and EP orders placed on SCARPA.com may be returned within 30 days if new and unused.
  • Please initiate your return in our Returns Portal.
  • Customers are responsible for return shipping.
  • A 5% restocking fee will be deducted from your refund.
     

Refunds

Refunds are processed after the returned item is received and inspected.

Once your return is delivered to our facility, please allow 7-10 business days for inspection and processing. If the return meets our policy requirements, a refund will be issued to your original form of payment.

Please note:

  • We are unable to issue refunds before the item is returned and received.
  • Items that show signs of use, wear, or damage may not be eligible for a refund.
  • If a return does not meet our policy requirements, it may be sent back to you.

After a refund is issued, it may take several additional business days for the credit to appear on your statement, depending on your bank or credit card provider.

Initiating a chargeback before a return is completed may delay resolution, as the transaction is then handled through your bank and is no longer within our control.